Process mining reconstructs actual process flows from the event data of ERP and MES systems and reveals deviations, loops and bottlenecks. Unlike interviews, it shows how processes really run.
When it matters
Process mining is worthwhile when documented target processes and lived actual processes diverge, or when causes of lead times are unclear.
Approach
From the systems' event logs, process variants, lead times and deviations from the target process are analyzed.
Results / deliverables
Project-specific results and deliverables are added here.
The method is described in the glossary entry process mining.